How can they help your business? Read about IKEA’s experience with Power Apps

Power Apps
Aug 20, 2019
With the surge of technological advancement, businesses today are growing at an unprecedented pace and they prefer solutions that make their lives and work easier. After extensive market research and collecting and digging into consumer insights, Microsoft launched Power Apps – a platform where users can build mobile apps for their businesses with higher speed and a cleaner user interface.

Building apps has always been a thing that only hardcore developers can do, and it was never something that could be achieved by noncoders, especially by business teams. With Power apps, you can build and launch apps by using pre-built templates by simply drag and drop features and UI elements and then quickly deploy them to see the results. It allows the users to create sophisticated apps that will run on any device and it has more than 2000 connectors to integrate unique data and systems that your business already uses.

From a business analyst to professional developers, Power Apps empowers the team to build apps efficiently together by solving challenging problems. There is no hardcore programming knowledge required to be able to build solutions using Microsoft Power Apps.

It provides businesses with a platform that scales with their needs and has enhanced tools that provide performance and stability checks, deeper visibility into usage and resource consumption, and enhanced control and support for admins.

Let’s talk about the promised case study of IKEA’s problem with kitchen sales and the role of Power Apps.

IKEA X Power Apps:

IKEA is a Swedish company, that designs and sells ready-to-assemble furniture, kitchen appliances, and home products, among other goods and home services across the globe.

After receiving a bulk of customer feedback, IKEA got to know that customers don’t prefer to buy kitchens from the company because they are not happy with the level of support their receive during the buying process. On the other hand, IKEA saw a positive trend in kitchen sales with their competitors capturing the majority market share, they also realized that customer expectations have risen due to superior supported provided by other vendors. For all these reasons, IKEA decided to invest in improving the way kitchen buying experience was being operated for their customers (B2B and B2C). Hence, they joined hands with Capgemini, a Microsoft Gold Partner, to implement Dynamics 365 and provide Power App solutions.

Before Power Apps implementaton at IKEA, the company was burdened with extensive manual work for their B2B and B2C sales, and Customer Support Center (CSC), which resulted in a lack of data security, lack of centralized data maintenance, lack of reporting capability, and more importantly loss of their valuable customer-base.  

But with the implementation of Dynamics 365 and Power apps, the company came up with an IKEA Sales Tool comprising of four different apps which are Kitchen App, Co-Worker App, B2B App, and Customer Support Center App. These apps solved most of the problems faced by the company and its customers and significantly decreased manual labor.

With the integration of Sales Tool, IKEA was able to generate double sales within the year and was able to meet customer expectations on the go with centralized and consolidated work procedures.

Main features of Microsoft Power Apps:

Here are some important features of Power Apps that help businesses to design perfect solutions for their customers or for themselves.

  • App Creation
  • App Sharing
  • App Running
  • App Sharing via AppSource
  • Data Modeling via CDS
  • Common Data Service Usage
  • Environments & User Policies Settings
  • Cloud-Based Services Integration
  • Premium Connectors Integration
  • Workflow Automation
  • Custom APIs
  • Collaboration Support
  • Company Policies Support
  • Data Policies Support
  • Office 365 & Dynamics 365 Services Connection

If you are considering using Microsoft Power Apps, do take a look at the pros and cons.

Pros of Power Apps:

  • Get Microsoft Flow integration with Power Apps.
  • Implement both canvas and model-driven apps to build Power Apps that solve business problems for a task and role-specific scenarios.
  • Build a tailored application by customizing each detail of the app to optimize for specific tasks and roles.
  • Generate apps for any device that uses a wide variety of controls or start from a sample app showcasing common business scenarios.
  • Power Apps support Mobile devices as well. (Responsive UI).
  • Easy integration with Office 365, Microsoft Flow, and Microsoft Power BI, and get data into and out of SharePoint, or Excel, or any of the other 365 apps on which your business depends.
  • Connects a variety of data sources like SQL, SharePoint, PowerBI, Excel, MS Access, and more.

Cons of Power Apps:

  • You can run multiple instances of the app in play mode, however, in Edit mode only one instance would be allowed.
  • You can’t publish into Win Store, Apps Store, and Google Play. Power Apps has a separate app for android and iOS through which we can access the power apps that are developed in the Office 365 Platform.

Power Apps are an excellent platform that empower businesses across the globe to optimize and automate their processes. Our team have delivered multiple medium to large-scale solutions developed on Power Apps with customized connectors and extensive dashboards. If you want to know more about our work or about Microsoft Power Apps, drop us a note at support@aciano.net.

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