Terms & Conditions

These terms and conditions outline the rules and regulations for the use of Aciano Technologies Website, located at https://aciano.net By accessing this website, we assume you accept these terms and conditions. Do not continue to use Aciano Technologies if you do not agree to take all the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Aciano Technologies, you agreed to use cookies in agreement with the Aciano Technologies Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Aciano Technologies and/or its licensors own the intellectual property rights for all material on Aciano Technologies. All intellectual property rights are reserved. You may access this from Aciano Technologies for your own personal use subjected to restrictions set in these terms and conditions.

You must not:
  • Republish material from Aciano Technologies
  • Republish material from Aciano Technologies
  • Sell, rent or sub-license material from Aciano Technologies
This Agreement shall begin on the date hereof.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

Refund Policy

In any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless Aciano Technologies cancels or ends your Contract for a reason other than your breach or non-execution.

All requests for refund will be as per the following arrangement:

You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void and a request for refund will not be entertained. Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.

Once the project has been entered in revision phase, the refund offer will be void and a request for refund will not be entertained.

On the off chance if the demand for refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).

If the refund request is made before initial design delivery, you are eligible for 100% refund.

If the refund request is made within 48 hours after initial design delivery, you will only be eligible for a 66% refund (less 10% administration and preparing expense).

If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.

No request for refund will be entertained if the customer goes unresponsive at any point of time for 5 working days.

All refund request should be made to the support department. Aciano Technologies reserves the right to approve/reject refund requests based on an individual case to case premise.

No refund will be entertained after the final files have been delivered. For Website bundles, no refund will be entertained once the initial design mockup has been revised.

All requests for refund must be communicated to the support department. Aciano Technologies, considering the infringement of your user agreement, reserves all authority to affirm/object your solicitation on an individual case to case premise.

For Custom bundles, refund will be applied just the same as on the single packages.

For instance, in the event that you request for a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.

A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per brief, a refund will not be approved however discount won’t be given however further revisions will be provided until you are satisfied.

It is also to be noted that, under any circumstances, both parties (Aciano Technologies & Client) agree not to attack/criticize each other and any of its employee, associate/s or partner/s publicly (on public forums, blogs, social networks etc.) at any given time during or subsequent to contract period. Similarly, both parties agree not to talk on forums, blogs, community groups or any social media in a way which brings bad name to either party or any of its employee, associate or partner. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

Money Back Guarantee depends on the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Aciano Technologies does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.

All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.

100% unique design guarantee qualifies you for a new logo if the logo designed by Aciano Technologies is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event and Aciano Technologies won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

HOW TO CLAIM YOUR REFUND

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

Specify your concern and claim your refund through any of the following three modes:

Contact No: +1 (312) 600-7446

Email: support@aciano.net

Chat: Live Chat

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department.

After the refund, the rights to your design would be transferred to Aciano Technologies and you would not legally be allowed to display any version of the design sent by the company.

Since the rights to design would now be transferred to Aciano Technologies, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here support@aciano.net.

Ownership Rights

You acknowledge and agree that Aciano Technnologies LLC owns all legal rights, title, and interest in and to the Materials, Web Sites, Web and Mobile Applications including any source code, trade names, trademarks, service marks, logos, domain names, and other distinctive brand features therein (whether those rights happen to be registered or not, and wherever in the world those rights may exist), and that they are protected by worldwide copyright laws and treaty provisions. They may not be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without Aciano Technnologies LLC’s prior written permission. Except as expressly provided herein, Aciano Technnologies LLC does not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information.

Ownership of Software

You agree and acknowledge that (i) the Software is licensed to you, not sold, and Aciano Technnologies LLC transfers no ownership interest in the Software, in the intellectual property in any Software or in any Software copy, to you under this Agreement or otherwise, (ii) that Aciano Technnologies LLC and its licensors reserve all rights not expressly granted to you hereunder, (iii) Aciano Technnologies LLC or its licensors own the Software (including, but not by way of limitation, any images, algorithms, photographs, animations, video, audio, music and text incorporated in the Software), and (iv) the Software is protected by United States Copyright Law and international treaties relating to protection of copyright. The term “Software” includes, and this Agreement will cover, any updates, upgrades or bug fixes for the Software provided to you.

Content Creation & Population

Aciano Technologies will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

  • Aciano Technologies will populate the website with content created for the client.
    • The content/text for the website will be created specifically for the customer's website.
  • Aciano Technologies will populate the website with images.
    • Aciano Technologies will acquire stock imagery for client from stock photo websites.
    • Images will be purchased upon approval from the client.
    • Aciano Technologies will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
  • Aciano Technologies will populate the website with products and product details.
    • Product images and product details will be provided by the client.

N.D.A. & Reputation Mangement Policy

Aciano Technologies, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.

Once the project is completed successfully. Both parties Aciano Technologies and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.

Once the project is completed successfully. Each Party agrees to refrain from (and Aciano Technologies shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

Technical Support Policy

Aciano Technologies will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client. Aciano Technologies will provide the client with the basic information regarding those services and the settings required to make those services works. Aciano Technologies will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to.

Website Deployment

Aciano Technologies will deploy the website for the customer on

A Hosting server provided by us.

A Hosting server provided by the customer (purchased from a Third Party)

In the event the website is hosted on third party webserver purchased by the customer, Aciano Technologies will not be held responsible for any kind of server or hosting related issues.

There is no Service Level Agreement (SLA) between client and Aciano Technologies in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

Website Content Management System (CMS: Content Management System)

Aciano Technologies will provide the customer with a user manual to use the Website CMS (Content Management System).

Aciano Technologies will provide the customer with a user manual to use the Website CMS (Content Management System).

Emails Setup

Aciano Technologies will be providing the customer with the necessary settings and information to install the emails on their end.

Aciano Technologies will not be responsible for installing said emails onto the customer end.

Aciano Technologies will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

Aciano Technologies will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.